Responsible Gaming – MSport GH

MSport is committed to Responsible Gaming. We are dedicated to make gaming as an enjoyable leisure activity and provide an enjoyable betting experience to all involved parties. The majority of players enjoy the entertainment and gaming services we provided but for some people gaming may stop being a harmless leisure activity and become a problem. MSport has a series of measures for responsible betting which allow customers to limit their spending and it is a mature way of ensuring all involved parties stay in control.

Stay in Control, It’s Only A Game

We believe that gaming should always be an enjoyable activity and our customers can have fun from betting. Please kindly remember these following tips, it may help you to keep in control and make sure gaming will not become a problem.

Only place bets with amounts that you can afford to lose.
Gambling should be entertaining and not be seen as a way of making money.
Bet sensibly and never chase your losses.
Keep track of the time and amount you spend.
Balance gambling with other activities. Think about if you are still having fun from betting if gaming is your only entertainment.
Take regular breaks from gambling. You can use your self-exclusion option and our well-trained staff will call you to confirm your decision.
Don’t gamble when under the abnormal conditions such as alcohol or when you’re upset.

Getting Help

If you need to talk with somebody about betting problem, you can contact our customer service. Moreover, there are many self-help organizations that provide help and assistance to people who have a problem with betting.

Restrictions of Minors

It is against the law for those under the age of 18 to gamble, and MSport takes its responsibility to prevent underage gambling very seriously.

Players who are below the age of 18 are prohibited from gambling.
We have measures to refuse under-age betting. Each person who wants to sign up for a new account at MSport must tick the box ensuring they are over 18 years old. The registration will be rejected if they do not tick the box.
Each person should fill in detailed personal information including name, date of birth, address to make sure that the person is over 18 years.
The payment services of MSport are based on mobile money. Players have to be aged 18 or above to register such services and they must have a valid national ID card.
Other suggestions in order to avoid having minors from gambling at MSport:

a) Do not share details such as: username, password, among other sensitive information.

b) Lock your computer with a password if you are using a public or shared computer.

c) Enlighten your kids on any potential risks concerning gambling.
Use Websites Filtering software. There are a number of third party applications that you can use in order to monitor or restrict access to the internet:

a) Net Nanny (www.netnanny.com): a general blocking software that protects children from accessing inappropriate web content. Also available for iOS and Android devices.

b) CYBERsitter (www.cybersitter.com): a filtering software which allows parents to choose which websites to block.

c) GamBlock (www.gamblock.com): a specific blocking software for gambling websites. Also available for Android devices.

Problem Recognition

MSport believe the majority of players enjoy the experience from betting in a responsible manner. However, for some reason, a small number of players might have a harmful impact from gambling. By answering such self-assessment questions below, it will help you consider if you have a problem:

When you lose money, do you feel lost or depressed?
When you lose money, do you want to gamble again to win money back ASAP?
Do you run out of all money on betting in your account?
Have you borrowed money from others and spend on betting?
Have you lost interest in your family, friends or hobbies because of betting?
Do you ever feel suicidal because of betting?

Self-Exclusion

MSport provide Self-Exclusion option that allows players to temporarily close their account for a specified period. During this period, players will not be able to bet or play games, although players can still login to withdraw any remaining balance. However, please be noted that players can’t re-open the account during this period. We suggest players to consider this option or seek support from our customer service to help dealing with this problem.

Friends and Family

MSport believes betting problems might have a negative impact on the player’s friends and family. If you are concerned that one of your friends or family members has gambling issues, the following are some signs of such issues:

Uncontrolled spending
Lying about gaming behavior
Constantly borrowing money or even stealing
Lost interest in hobbies or has an abnormal situations
Neglects work or studies

In cases such as above or other special cases, we highly recommend that you have the courage to contact us and to seek help.